On Wednesday, May 3, our second Volunteer Town Hall was held. Approximately 45 of our volunteers attended, it was great seeing such a good turnout. For those of you who were unable to attend, some highlights:
Maggie Herrity, our new Volunteer Manager, was introduced. She started full-time with us on May 8. A written introduction was included in a previous newsletter. Welcome, Maggie!
The Quarterly Big Question was “What inspired you at Care & Share over the past 3 months?” We got a wide variety of responses, including the new sign hanging above the Welcome Center, where changing messages can greet volunteer groups; fitting rooms and bathrooms for public use; Care & Share’s inclusive atmosphere; the expanded retail space in the Variety Shoppe; social media pictures of people and groups volunteering at C&S; and “Millie’s fan club”, i.e., the volunteers that we work with!
A renovations update was given, including plans for a future grand opening / open house of the new Welcome Center. Shelving is on order for the Variety expansion, and we have already seen an increase in toy sales since the new display has been implemented.
Sales for Quarter 1 were reviewed, and we were pleased to report strong increases in nearly every department. Thank you to our volunteers for helping us keep our shoppes well stocked! The customers respond positively to the large selection of gently used goods.
An inventory update shared how we continually seek to process donations efficiently and effectively. This can result at times with certain categories or types of goods that seemingly are in great abundance. Over the course of months or even weeks, the type of donations we have in backlog can change. For a time it may be household goods, another time linens or clothing. Questions were raised by some volunteers at the town hall as to why we don’t put these goods on sale or pull them to a separate rack to emphasize a reduced price. This is a practice we have moved away from in recent years, as our sales data has shown that it doesn’t generate a significant increase in revenue and more importantly, does not respect the labor our team members have put into readying the donations for sale. Our normal tag rotation program will put unsold merchandise on sale when it has reached a certain time period on the sales floors. As we have increased the volume of goods going onto the sales floor, we have also experienced an uptick in the amounts pulled at the end of a tag rotation. While the pieces we pull may go up, the volume of what we did sell has risen significantly and the net result is higher revenues and more customer transactions. Whether we put 100 units or 10,000 units on the retail floor, there will always be roughly the same percentage of unsold goods at the end of a tag rotation. We look to focus on the 85-90% of the units that are sold, and the customers’ response to our well-stocked shelves.
Volunteer questions were also entertained. The question of a return to “Big Sale Days” was discussed. The number of team members required to properly execute a BSD is well over 120. To gather this number of people today would not be feasible. In hindsight, we have also learned that while BSD gave us a good one-day revenue figure, the sales in the week following BSD were significantly below average, as our shoppes were depleted of merchandise and it took upwards of a week to restock. The net result is our revenues are better now without the disruption of a huge sale. We also were asked about volunteers training other volunteers; this can lead to the potential for new volunteers to be inadvertently not trained in the established process. We are working with our department managers to be sure that appropriate training and ongoing supervision is provided to our new team members. A question was also raised about the MCC Thrift Shop bus trips and whether future trips could include a lunch stop.
The next Town Hall will be on Wednesday, September 6, at 1:00PM. The fourth quarter Town Hall will be on Monday, December 4, at 1:00PM. All meetings will be held in the North Breakroom.
We are always interested in hearing feedback on topics that you may find interesting in having discussed at future meetings. Please direct those thoughts to the suggestion boxes in the breakrooms!
Have there been times when you have arrived at Care & Share and found that your normal work was not ready for you? We acknowledge that this occurs occasionally. Perhaps the merchandise that you normally tag or restock is already completed, or the sorting has been completed.
The period from late January through the second half of March is historically a slower time for donations. This winter has been no different. During February and March, we have been “caught up” in household goods and toys, processing them nearly as soon as they are received. We continue to have a healthy backlog of clothes and linens, and we are using this time to work down the backlog and get the products into the shoppes. We know through our discussions with other thrift shops, both MCC-related and other, that they too have faced a few lean months of donations. Like us, they have clothing and linens but could use more items representing kitchen, decor and toy use.
On a positive note, we are already noticing in recent weeks an uptick in the donation volume. For this we are grateful and as the weather warms, we fully expect to see the pace continue to increase. In the meantime, we appreciate your flexibility. If you arrive to find your area with no immediate work, our managers would love to have you help in a different way - there is always much to do!
We were recently awarded the Charles H Allebach, Jr. Community Service Award presented by the Indian Valley Chamber of Commerce. This was in recognition and appreciation for providing extraordinary service and contributing to the quality of life of our communities. | ![]() |
In addition, we are honored to receive citations from PA State Senator Tracy Pennycuick and PA State Rep. Donna Scheuren and a Congressional Flag from Rep. Brian Fitzpatrick. Joining us at the luncheon were five volunteers who have been serving with us for over 42 years, as well as one of our founders, Janet Vincent. We are grateful for the ongoing support and commitment of all of our team members - volunteers and employees! |
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Some of our volunteers have asked if Care & Share has changed our approach to our business. Specifically, they have wondered if we have deemphasized the volunteer model and chose to expand the level of paid staffing.
The Administration Team and our Board of Directors want to firmly say that our business model has not changed! We are a volunteer-driven organization, and our strategy and plan has not changed. In recent years, with the growth in donation volume, coupled with a decrease in overall volunteer hours, we were faced with the necessity of expanding our staff base. This was accomplished primarily through the introduction of the Seasonal Production crews in Clothing and Variety. These additions were not taken lightly, but were done out of necessity to meet our customer demand for our merchandise and to keep the products moving.
The evening crews are specifically working when most of our volunteer force has completed their shifts for the day. Working from 4 to 8 PM, we have a dedicated group of seasonal employees who sort, tag and restock. Their work is not to replace our volunteers but to supplement it. Our long-range goal is to rebuild the volunteer base to reduce the need for seasonal crews. This is why our volunteers, both long-serving and new, are vital to our continued success.
The evening crew is a diverse group, including high school, college, adults, and seniors. What they have in common is a desire to do a good job while here. Many are learning job skills and how to operate in a business/work environment. Some have ties to Mennonite Central Committee, either family or their own service. See the MCC Moment in the March 31, 2023 newsletter to learn about one of our Variety crew and her “MCC Famous” ancestors.
The Seasonal crews are here for a limited time before moving on due to school and family demands; there is a lot of ongoing training that occurs. There may be times you find that what is done in the evening is not completed the same way it may be done in the past. The evening supervisors are working hard to meet everyone’s expectations, and we appreciate your patience when things may not be quite as expected.
We have found that our evening crews enjoy meeting the volunteers, especially when they come in for Volunteer Happy Hour or if the volunteers are present after 4 PM. So feel free to say hello and introduce yourself if you are here during their shift!
Thanks for all you do…Care & Share would not be a success without YOU!
Care & Share Thrift Shoppe welcomes four Board Members, who round out an 11-member Board that oversees the operations of the Care & Share Thrift Shoppes. Commenting on the new appointments, Sarah Bergin, Care & Share Thrift Shoppes’ Executive Director stated, “Our organization continues to be blessed by Board Members who are dedicated to serving our local community and raising funds for our charity, Mennonite Central Committee. I am excited to see how they will use their talents and life experiences to continue enriching our organization.”
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Born and raised in our region, Ron Bergey is known for his innovation and creativity. He is the CEO of Bergey’s Electric, a 3rd generation family business. He is a firm believer in using resources carefully, which aligns with the mission of Care & Share. Ron and his wife, Becky, attend Line Lexington Mennonite Church. He desires to see Care & Share reach its full potential, with the purpose of serving God, our people, our community, and beyond. |
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Eric Connor has lived in the Indian Valley for the last 30 years. He has worked at Merck and Univest in information technology and senior leadership roles during these years. Eric also serves as a Grand View Health Foundation board member, chairing the technology committee, and served as an elder and adult Bible teacher in the churches he has attended over the years. Currently, he is a member and serves at Reformed Baptist Church of Franconia. Eric's wife serves as a Book Shoppe volunteer at Care & Share, and he looks forward to bringing his administrative and executive leadership experience in supporting Care & Share’s future. |
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Bronwyn (Mininger) Histand is excited to bring her leadership skills to the Care & Share Thrift Shoppes. She comes with a family legacy as her grandparents and parents played key roles in Care & Share’s history. She looks forward to supporting the shoppes’ role in the local community and Mennonite Central Committee’s work around the globe. Bronwyn is a member of Blooming Glen Mennonite Church and is recently retired from her work as the EC8 principal at Dock Mennonite Academy. She and her husband Steve have two children and two grandchildren, leading to regular visits to IN and TX. She also enjoys reading, gardening, traveling, and playing piano. |
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Roger Kurtz is Professor and Head of the Department of English and Philosophy at Drexel University in Philadelphia. He attends Zion Mennonite Church in Souderton, where his wife, Sonya Stauffer Kurtz serves as the lead pastor. Supporting the work of Mennonite Central Committee (MCC) is particularly important to Roger. He was born and grew up in East and Southern Africa, where his parents were long-term MCC workers, and as an adult he has served with MCC in Kenya and Ethiopia. He is inspired by Care & Share’s vision of serving both the local community and the world. |
The Indian Valley Chamber of Commerce recently awarded us the Charles H. Allebach, Jr. Community Service Award. This was in recognition and appreciation for providing extraordinary service and contributing to the quality of life of our communities. Joining us at the luncheon were five volunteers who have been serving with us for over 42 years, as well as one of our founders, Janet Vincent. We are grateful for the ongoing support and commitment of all of our team members - volunteers and employees! Our charity, MCC is accepting donations for a response in Ukraine. They are assessing the changing situation with local partners to determine the appropriate response. MCC’s response will be focused on longer-term scale up of existing programs that support vulnerable people and extending those services to internally displaced populations. CLICK HERE to learn more about how you can help.
Shop Care & Share 24/7 - download our Auction App! The Auction App gives customers the opportunity to determine the product price by bidding on selected merchandise.
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- Interest in volunteering? Reach out and let our Volunteer Manager Maggie know which 1-hour orientation you would like to attend! We look forward to meeting you!Not ready to sign up for an Orientation? Try us out at one of our monthly Volunteer Happy Hours - held on the final Tuesday of each month.Ready to sign up to become a volunteer? Apply now on our website!
Care & Share Thrift Shoppe welcomes four Board Members, who round out an 11-member Board that oversees the operations of the Care & Share Thrift Shoppes. Commenting on the new appointments, Sarah Bergin, Care & Share Thrift Shoppes’ Executive Director stated, “Our organization continues to be blessed by Board Members who are dedicated to serving our local community and raising funds for our charity, Mennonite Central Committee. I am excited to see how they will use their talents and life experiences to continue enriching our organization.”
Born and raised in our region, Ron Bergey is known for his innovation and creativity. He is the CEO of Bergey’s Electric, a 3rd generation family business. He is a firm believer in using resources carefully, which aligns with the mission of Care & Share. Ron and his wife, Becky, attend Line Lexington Mennonite Church. He desires to see Care & Share reach its full potential, with the purpose of serving God, our people, our community, and beyond. Eric Connor has lived in the Indian Valley for the last 30 years. He has worked at Merck and Univest in information technology and senior leadership roles during these years. Eric also serves as a Grand View Health Foundation board member, chairing the technology committee, and served as an elder and adult Bible teacher in the churches he has attended over the years. Currently, he is a member and serves at Reformed Baptist Church of Franconia. Eric's wife serves as a Book Shoppe volunteer at Care & Share, and he looks forward to bringing his administrative and executive leadership experience in supporting Care & Share’s future.
Bronwyn (Mininger) Histand is excited to bring her leadership skills to the Care & Share Thrift Shoppes. She comes with a family legacy as her grandparents and parents played key roles in Care & Share’s history. She looks forward to supporting the shoppes’ role in the local community and Mennonite Central Committee’s work around the globe. Bronwyn is a member of Blooming Glen Mennonite Church and is recently retired from her work as the EC8 principal at Dock Mennonite Academy. She and her husband Steve have two children and two grandchildren, leading to regular visits to IN and TX. She also enjoys reading, gardening, traveling, and playing piano. Roger Kurtz is Professor and Head of the Department of English and Philosophy at Drexel University in Philadelphia. He attends Zion Mennonite Church in Souderton, where his wife, Sonya Stauffer Kurtz serves as the lead pastor. Supporting the work of Mennonite Central Committee (MCC) is particularly important to Roger. He was born and grew up in East and Southern Africa, where his parents were long-term MCC workers, and as an adult he has served with MCC in Kenya and Ethiopia. He is inspired by Care & Share’s vision of serving both the local community and the world. Care & Share was recently featured in a local church conference newsletter about our assistance to others. CLICK HERE to read the article
So far in 2023, we have given over $14,000 in merchandise to:
- Penn Foundation Clients
- Keystone Opportunity Center Clients
- Churches resettling refugees from: Haiti, Ukraine, Iraq and Afghanistan.
- Families identified by school social workers from: Souderton, North Penn and Pennridge School Districts
In addition, we assist many others. Please email Sarah Bergin to see if your organization qualifies.
Care & Share Thrift Shoppes is now a Certified Autism Center™, designated by the International Board of Credentialing and Continuing Education Standards (IBCCES). To earn the designation, staff have completed autism training and certification in order to better understand and work with autistic visitors and supporters.
“At Care & Share, we are glad you are our neighbor! We want to be at our best to welcome you to shop, donate and volunteer," said Sarah Bergin, Executive Director. "After going through the certification process, our staff is now prepared with the knowledge that customers, donors, and volunteers are all differently abled. By welcoming everyone, our organization is stronger.”
In addition to a vibrant volunteer program, Care & Share also works with over 35 organizations as volunteers fine-tune skills in areas like receiving and processing donations, customer service, and social skills. The Shoppes accommodate weekly to daily volunteer opportunities for individuals of all different abilities.
“IBCCES is excited to announce the designation of Care & Share Thrift Shoppes to show that organizations of all types can benefit from training and certification to enhance the customer and community experience,” said Myron Pincomb, IBCCES Board Chairman.
Shoppes and Donation Docks are Closed on Tuesday, July 4.
Consider downloading our Auction App which is open all the time! CLICK HERE
Please note...The May 29 CRAFT NIGHT is canceled due to the Memorial Day holiday. Join us again on June 26!
Care & Share Thrift Shoppe is eager to hear from you! If you have any questions please do get in touch: